Terms of service

Terms of Service

Last Updated: March 2026

Welcome to Cusmia. These Terms of Service ("Terms") govern your access to and use of the Cusmia website and services. By accessing or purchasing from our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

1. About Cusmia

Cusmia provides custom-made products including, but not limited to, embroidered straps, camera straps, guitar straps, apparel, engraved accessories, and other personalized merchandise.

All products are made-to-order according to the specifications provided by the customer.

2. Use of Our Website

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a legal guardian.

  • You will not use our products or services for any illegal or unauthorized purpose.

  • You agree not to transmit viruses, malware, or any harmful code through the website.

We reserve the right to refuse service to anyone at any time for any reason.

3. Custom Orders

Cusmia specializes in personalized and custom-made products.

By placing an order, you confirm that:

  • All names, text, logos, or design details you submit are correct.

  • You have the legal right to use any logos, trademarks, or artwork you provide.

  • Cusmia is not responsible for spelling errors or incorrect information submitted by customers.

Once production has started, custom orders generally cannot be modified or canceled.

4. Product Variations

Because many Cusmia products are handmade or customized, slight variations may occur in:

  • embroidery placement

  • engraving depth

  • color appearance

  • material texture

These variations are normal and are not considered defects.

5. Pricing and Payments

All prices are displayed on the website and may change without notice.

We reserve the right to:

  • modify product pricing

  • discontinue products

  • correct pricing errors

Payments must be completed at checkout before production begins.

Accepted payment methods may include credit cards, PayPal, and other payment gateways supported on the website.

6. Production and Shipping

Production time for custom orders typically ranges between 3–10 business days, depending on the product and order volume.

Shipping times vary based on destination and shipping method.

Cusmia is not responsible for delays caused by:

  • customs clearance

  • shipping carriers

  • incorrect shipping addresses provided by customers

Customers are responsible for any applicable import duties or taxes.

7. Returns and Refunds

Because most Cusmia products are personalized or custom-made, all custom items are non-returnable and non-refundable unless:

  • the item arrives damaged

  • the item has a manufacturing defect

  • the item differs significantly from the confirmed order details

If you experience any issues with your order, please contact us within 7 days after receiving the goods.

We may request photos of the product to evaluate the issue.

8. Intellectual Property

All content on the Cusmia website, including:

  • logos

  • product designs

  • images

  • text

  • graphics

is the property of Cusmia and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or use any content without written permission.

9. Customer-Submitted Content

When you submit logos, artwork, or other design materials to Cusmia, you confirm that:

  • you own the rights to the content, or

  • you have permission to use it.

Cusmia is not liable for any intellectual property disputes related to customer-submitted materials.

10. Limitation of Liability

Cusmia shall not be liable for any indirect, incidental, or consequential damages resulting from:

  • the use of our products

  • delays in shipping

  • website interruptions

Our liability is limited to the purchase price of the product ordered.

11. Changes to These Terms

Cusmia reserves the right to update or modify these Terms at any time. Changes will be posted on this page with an updated revision date.

Continued use of the website after updates constitutes acceptance of the revised Terms.

12. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Cusmia Customer Support
Email: support@cusmia.com
Website: www.cusmia.com