Shipping policy
Shipping Policy
Last Updated: March 2026
Cusmia produces custom-made items, and each order requires time for production before shipping.
Order Processing Time
Most orders are processed within 3–10 business days depending on:
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product type
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customization requirements
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order volume
During peak seasons, processing times may be longer.
Shipping Time
Shipping times vary depending on destination and carrier.
Estimated delivery times:
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United States: 6–12business days
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Europe: 6–12 business days
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Canada & Australia: 5–15 business days
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Other regions: 7–20 business days
These timeframes are estimates and may vary.
Shipping Delays
Cusmia is not responsible for delays caused by:
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customs clearance
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shipping carriers
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weather conditions
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incorrect shipping information provided by customers
Customs Duties and Taxes
International shipments may be subject to customs duties or import taxes.
These fees are the responsibility of the customer.
Address Accuracy
Customers are responsible for providing accurate shipping information.
If a package is returned due to an incorrect address, additional shipping fees may apply.
Lost Packages
If your package appears lost in transit, please contact us and we will assist in investigating with the shipping carrier.
Contact
For shipping questions, please contact: